general - Terms & conditions

    1. Acceptance of Terms By accessing, browsing, or using the Marcel Loeb Equestrian website (including any online store or booking system), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or notices posted on this site. If you do not agree, please do not use this website.

    2. Use of Website

    • You agree to use this website for lawful purposes only.
    • You will not use this website in any manner that could damage, disable, overburden, or impair the site or interfere with any other party’s use.
    • You must not attempt to gain unauthorised access to any part of the website, accounts, or systems.

    3. Intellectual Property

    • All content on this website, including text, images, graphics, logos, designs, and videos, is the property of Marcel Loeb Equestrian unless otherwise stated.
    • You may not reproduce, distribute, modify, or use any content from this website without prior written permission from Marcel Loeb Equestrian.

    4. Online Store & Bookings

    • All purchases made through this website or any linked Shopify store are subject to these Terms and Conditions, as well as any specific product or service terms.
    • Prices, product descriptions, and availability are subject to change without notice.
    • Payments are processed securely via approved payment providers (such as Eway, Shopify Payments, PayPal, etc.).
    • Orders may be declined or cancelled at the discretion of Marcel Loeb Equestrian, with any payment refunded in such cases.

    5. Shipping & Delivery

    • For physical products, shipping is available within Australia (and internationally, if specified).
    • Shipping costs, delivery times, and methods are detailed at checkout.
    • Marcel Loeb Equestrian is not liable for delays or damages caused by third-party shipping providers.

    6. Returns, Refunds & Cancellations

    • Please refer to the specific Returns and Refunds Policy for details on eligibility and process.
    • For clinics, lessons, and events, strict no-refund policies may apply as outlined in the relevant service terms.
    • For physical products, returns and refunds are provided in accordance with Australian Consumer Law.

    7. User Accounts

    • You may be required to create an account to purchase products or book services.
    • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.
    • Marcel Loeb Equestrian reserves the right to suspend or terminate accounts for breach of these terms.

    8. Safety & Conduct

    • When participating in any service, lesson, or event booked via this website, you agree to comply with all safety instructions, wear required safety gear (including an Australian Standard Approved helmet and correct footwear), and behave respectfully toward staff, other participants, and animals.
    • Marcel Loeb Equestrian reserves the right to refuse service or participation to anyone at its discretion, without refund, for unsafe or inappropriate conduct.

    9. Limitation of Liability & Disclaimer

    • Horse riding and equestrian activities are inherently dangerous. You participate at your own risk.
    • To the fullest extent permitted by law, Marcel Loeb Equestrian excludes all liability for any injury, loss, or damage (direct or indirect) arising from your use of this website, purchase of products, or participation in services.
    • Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.

    10. Third-Party Links

    • This website may contain links to third-party websites. Marcel Loeb Equestrian is not responsible for the content or privacy practices of these external sites.

    11. Privacy

    • Personal information collected via this website is handled in accordance with the Marcel Loeb Equestrian Privacy Policy.
    • By using this website, you consent to the collection and use of your information as described in the Privacy Policy, including being contacted with promotional materials via your provided contact details. You can opt out at any time.

    12. Changes to Terms

    • Marcel Loeb Equestrian may update these Terms and Conditions at any time. Changes will be posted on this page and your continued use of the website constitutes acceptance of those changes.

    13. Governing Law

    • These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising in connection with this website will be subject to the exclusive jurisdiction of the courts of Victoria.

    Contact For questions about these Terms and Conditions, please contact: Marcel Loeb Equestrian
    Email: marcel@mlequestrian.com.au
    Website: https://mlequestrian.com.au